| Term | Definition |
| Exchange | Office |
| Intercept | Before
automation, calls to a disconnected or non-working number would be
diverted to an intercept operator. The operator would ask what number
the subscriber was attempting to call, determine the reason for the
intercept and relay the information to the calling party. |
| OSS | |
| Plant | Refers to the department that handles construction, repair & installation. |
| Relief | Work break |
| Temporaries | Workers hired for a temporary time period |
| Traffic | Another name for the department that the operators worked in |
| Tribs | Tributaries - smaller outlying towns |
| Trick | Scheduled shift |